Faster and more sustainable with the neeyo Suite
Work has been underway for some time now to establish the Merkur portal and app as the primary means of electronic communication with customers, in addition to emails. Nevertheless, a lot of printing was still necessary.
Therefore, a project was launched to make customer communication more ecologically sustainable (e.g., reducing paper use) and to modernize processes in line with the user experience (e.g., faster dispatch times). After customer approval, documents can now be delivered entirely via the Merkur portal or app, with a few exceptions due to legal requirements.
Automatic sorting and corresponding dispatch
The Merkur Versicherung has found a digital best-practice solution for nearly all customer correspondence. This solution includes "batch documents" (e.g., policies and benefit information) as well as individual, interactive correspondence.
The neeyo Suite sorts the created documents into two batches - EKOM and non-EKOM.
After separation, the classified material is entered into the portal or app. Unclassified material is printed or sent via email. Merkur's micro-service is used for this purpose and stores information based on customer number, date of birth, etc.