{"id":8437,"date":"2026-07-07T17:58:25","date_gmt":"2026-07-07T15:58:25","guid":{"rendered":"https:\/\/neeyo.io\/?page_id=8437"},"modified":"2026-08-05T08:27:30","modified_gmt":"2026-08-05T06:27:30","slug":"control-insurance-communication-centrally","status":"publish","type":"page","link":"http:\/\/neeyo.io\/en\/branchen\/versicherungskommunikation-zentral-steuern\/","title":{"rendered":"Centrally control insurance communication"},"content":{"rendered":"
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Consolidate insurance communication centrally<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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High volumes. Reliably controlled.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Insurers need to reliably process mass documents, quickly and cleanly implement changes, and remain flexible in individual cases. neeyo allows for central control of templates, rules, approvals, and delivery \u2013 ensuring that communication remains consistent and manageable under regulatory and technical pressure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Batch and individual communication<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Revision-proof<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Tenantable<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Omnichannel<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Centrally\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Central control<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Friction occurs at the interfaces<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Insurance communication is not just about output, but also relevant to process and trust. When content, approvals, rules, and delivery don't align cleanly, effort, susceptibility to errors, and coordination pressure increase. This slows down responsiveness in regulated, high-volume processes.

In everyday life, this is mainly evident at the interfaces between batch processing, changes, individual cases, and cross-channel communication.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Batch processes
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Invoices, reminders, and standard documents must be processed stably, performantly, and verifiably in high volumes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Changes take effect
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New specifications, product changes, or regulatory requirements increase the effort when templates and rules are maintained separately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Individual cases
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In performance processing, contracting, and case-related correspondence, rigid standard processes alone are not sufficient.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Voting will
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Departments, Legal, Compliance, Marketing, and IT work on the same content\u2014often without a shared control logic.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Channels are running
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Posts, emails, and portals are used in parallel, but not always centrally controlled. This creates inconsistencies and rework.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Trust
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Long lead times, conflicting communication, and a lack of transparency directly impact quality and the customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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neeyo creates central control logic at these interfaces for document creation, changes, approvals, and distribution \u2013 instead of distributed individual logics.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How Neeyo makes insurance communication manageable<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Many individual logics.
A joint control.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For insurance companies, another individual solution is not enough. A common logic for changes, approvals, and distribution is crucial. With neeyo, document creation, templates, workflow control, and delivery can be merged into a central platform \u2013 connectable to existing system landscapes and flexible in operation. This transforms distributed individual logics into manageable communication processes, even with high volumes, regulatory changes, and individual cases.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Before<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Versions are distributed<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Templates, text modules, and rules are maintained in various locations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Shares are fragmented<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Examinations and approvals are carried out in separate steps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Adjustments require coordination. <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In the event of changes, specialist departments rely on other roles, such as IT support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Channels are controlled separately<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mail, email, and portals follow different logics.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Transparency arises downstream<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Changes, releases, and delivery can only be tracked with additional effort.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What do you mean<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Changes take effect centrally<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Content, templates, and rules are maintained in one place and applied system-wide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Share permissions are integrated<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Examinations, approvals, and changes are interwoven in a common workflow logic.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Departments work independently<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Documents and templates can be customized faster without losing sight of governance or compliance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Channels are centrally orchestrated<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Documents are provided appropriately for the channel and are rolled out consistently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Traceability is integrated<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Changes, checks, delivery, and archiving remain documented in the process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Where this becomes effective in insurance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Typical areas of application with high operating leverage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The benefits become particularly clear in areas where volume, regulatory compliance, time pressure, and individual communication converge in daily business. Relevant subject areas from the available sources include claims processing, contract management, sales, interactive correspondence, quality assurance, and omnichannel communication.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Individual correspondence in claims and benefits processes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Case-related documents can be created faster and adapted specifically. This allows departments to remain capable of action even where standardization alone is not sufficient.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Consistent control of contract and sales communication<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Contract-related documents and sales-relevant communication can be centrally managed and provided in a controlled manner \u2013 even across different companies, brands, or regions. This creates greater reliability in sensitive processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Batch processing of invoices and reminders<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Large mailings can be processed reliably, performantly, and transparently. Quality and on-time delivery remain manageable even with high volumes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ensure quality and traceability in communication processes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Documents, delivery, and changes remain transparently auditable. This creates greater security in processes with high demands on quality and legal compliance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Omnichannel communication according to customer preference<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Documents can be provided, quality-assured, tracked, and archived according to the respective channel \u2013 from mail to portal. This keeps communication consistent, even when multiple delivery methods are used in parallel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Faster adaptation of mandatory and product communication<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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New requirements, product changes, or regional specificities can be incorporated into existing documents, rules, and language variants more quickly. This shortens implementation times and reduces inconsistencies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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You want to check which of these application areas<\/p>

Best fits your process landscape?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDiscuss use case<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDiscover neeyo Suite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Case Studies <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Automated output chains, powerful document creation, and channel-specific delivery: These examples show how insurance companies can control communication processes centrally, reliably, and scalably with neeyo \u2013 in an environment where quality, traceability, and consistent playback are crucial.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Bavarian Insurance Chamber<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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With mit neeyo, the Bavarian Insurance Chamber automates its entire end-to-end output process \u2013 from checking and approval steps to printing, enveloping, and shipping. This allows for the rule-based, scalable, and significantly more efficient processing of over 22 million letters annually.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead case study now ><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Swiss\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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SWISS LIFE AG<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Swiss Life uses neeyo as a powerful document renderer for high volumes and various communication channels. This creates consistent, brand-compliant documents, reduces complexity in template creation, and remains stable even with growing requirements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead case study now ><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Merkur\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Merkur Insurance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Merkur Versicherung manages its customer correspondence channel-dependently according to preference with neeyo \u2014 from batch documents to individual, interactive communication. Documents are automatically sorted and delivered digitally in the portal or app, via email, or by postal mail, depending on consent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead case study now ><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTo the case studies<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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If insurance communication is to become controllable, it's worth looking at the entire process chain.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Whether it's contract changes, damage communication, or existing customer information \u2013 we show you how to centrally control, approve, and distribute content based on rules.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDiscuss use case<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Versicherungskommunikation zentral zusammenf\u00fchren Hohe Volumina. Verl\u00e4sslich gesteuert. Versicherungen m\u00fcssen Massendokumente verl\u00e4sslich verarbeiten, \u00c4nderungen schnell sauber umsetzen und im Einzelfall trotzdem beweglich bleiben. Mit neeyo lassen sich Vorlagen, Regeln, Freigaben und Ausspielung zentral steuern \u2013 damit Kommunikation auch bei regulatorischem und fachlichem Druck konsistent und beherrschbar bleibt. Use Case besprechen Batch- und Individualkommunikation Revisionssicher Mandantenf\u00e4hig Omnichannel […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":8503,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8437","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"http:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/pages\/8437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/comments?post=8437"}],"version-history":[{"count":19,"href":"http:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/pages\/8437\/revisions"}],"predecessor-version":[{"id":9977,"href":"http:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/pages\/8437\/revisions\/9977"}],"up":[{"embeddable":true,"href":"http:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/pages\/8503"}],"wp:attachment":[{"href":"http:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/media?parent=8437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}