{"id":6511,"date":"2026-01-12T09:58:41","date_gmt":"2026-01-12T08:58:41","guid":{"rendered":"https:\/\/neeyo.io\/?p=6511"},"modified":"2026-01-15T09:29:58","modified_gmt":"2026-01-15T08:29:58","slug":"individual-vs-batch-processing-in-ccm-neeyo-create","status":"publish","type":"post","link":"https:\/\/neeyo.io\/en\/news\/individual-vs-batchverarbeitung-im-ccm-neeyo-create\/","title":{"rendered":"Individual vs. batch processing in CCM: How neeyo Create combines both"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Individual and batch processing<\/strong> are two central disciplines in Customer Communication Management (CCM) - and this is precisely where many companies face conflicting requirements in customer communication: On the one hand, customers expect <strong>Individual, prompt answers<\/strong> to personal concerns. On the other hand <strong>Standardized information <\/strong>can be processed efficiently and reliably in large quantities. Read how <strong>neeyo Create combines both worlds <\/strong>- structured, media-neutral, CI-compliant and legally compliant.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>What is individual processing in CCM?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Individual processing is highly personalized and is triggered by specific actions - such as the conclusion of a contract, a service request or a change of address. The document is created <strong>event-driven.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instead of a \u201estandard letter for everyone\u201c, the content is <strong>Situational and dynamic <\/strong>created: At runtime, text modules and data are put together according to rules - depending on the context such as product, status, channel or individual agreements. This creates a document that fits the respective situation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Typical requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Real-time processing or <strong>Near-time creation<\/strong><\/li>\n\n\n\n<li><strong>High degree of personalization<\/strong><\/li>\n\n\n\n<li>Seamless integration into <strong>CRM or portal solutions<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">What is batch processing?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Batch processing (also <strong>Batch processing<\/strong>) runs in <strong>planned, regular processes. <\/strong>Mass documents are standardized, contain structured data and are stored in <strong>high volume<\/strong> produced, for example on a daily, monthly or quarterly basis. Invoices, account statements, contract renewals or general customer letters are typical.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Typical requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High performance and stability<\/li>\n\n\n\n<li>Print or digital dispatch in large quantities<\/li>\n\n\n\n<li>Versioning, sorting and dispatch optimization<\/li>\n<\/ul>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>The solution: <\/strong>neeyo Create <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether <strong>Individual processing <\/strong>(fast, situational, highly personalized) or <strong>Batch or batch processing <\/strong>(plannable, data-driven, high volume): <a href=\"https:\/\/neeyo.io\/en\/suite\/create\/\" data-type=\"link\" data-id=\"https:\/\/neeyo.io\/suite\/create\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Create as a module of the neeyo Suite<\/strong><\/a> combines technical requirements with structured document creation - for clear processes, fewer errors and genuine autonomy in the specialist departments. Content remains brand-compliant, while IT dependency is reduced. Regulatory requirements can be mapped quickly, comprehensibly and consistently in all relevant documents thanks to central templates and clear review processes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is made possible by centralized template management with modular components and a <strong>\u201eSingle point of change\u201c<\/strong> - Changes are implemented once and are immediately effective everywhere. In practice, this means that whether it's individual customer correspondence or a \u201erun of millions\u201c - content is created in a structured, media-neutral way and in such a way that it can be processed or output cleanly later.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Create at a glance <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Central template management<\/strong>&nbsp;for CI-compliant document templates&nbsp;<\/li>\n\n\n\n<li><strong>Modular building blocks<\/strong>&nbsp;for dynamic, reusable content&nbsp;<\/li>\n\n\n\n<li>&nbsp;<strong>Low\/no-code operation<\/strong>&nbsp;for more autonomy in the department&nbsp;<\/li>\n\n\n\n<li><strong>\u201eSingle Point of Change\u201c:<\/strong>&nbsp;Change once, effective everywhere&nbsp;<\/li>\n\n\n\n<li><strong>Secure regulatory letters:<\/strong><em>&nbsp;<\/em>Central templates and clear audit processes ensure full traceability and secure compliance&nbsp;<\/li>\n\n\n\n<li><strong>Consistent multilingualism<\/strong>&nbsp;through centralized maintenance - at the touch of a button across all languages.&nbsp;<\/li>\n\n\n\n<li>Use optionally in the&nbsp;<strong>Cloud or on-premises<\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">As part of the&nbsp;<strong><a href=\"https:\/\/neeyo.io\/en\/suite\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/neeyo.io\/suite\/\" rel=\"noreferrer noopener\">neeyo Suite<\/a><\/strong>&nbsp;is&nbsp;<strong>Create<\/strong>&nbsp;seamlessly into the&nbsp;<strong>End-to-end process of customer communication integrated<\/strong>&nbsp;- from the creation to the&nbsp;<strong>Legally compliant output<\/strong>.&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Individual and batch communication: from individual letters to a run of millions. With neeyo Create, specialist departments manage content efficiently, CI-compliant and legally compliant.<\/p>","protected":false},"author":8,"featured_media":6601,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29],"tags":[40,41,17,39],"class_list":["post-6511","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-customer-communication-management","tag-individual-vs-batchkommunikation","tag-neeyo-suite","tag-stapelverarbeitung"],"acf":[],"_links":{"self":[{"href":"https:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/posts\/6511","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/comments?post=6511"}],"version-history":[{"count":0,"href":"https:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/posts\/6511\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/media\/6601"}],"wp:attachment":[{"href":"https:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/media?parent=6511"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/categories?post=6511"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/neeyo.io\/en\/wp-json\/wp\/v2\/tags?post=6511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}