{"id":7651,"date":"2025-09-07T16:01:14","date_gmt":"2025-09-07T14:01:14","guid":{"rendered":"https:\/\/neeyo.io\/?post_type=referenz&p=7651"},"modified":"2026-05-05T17:49:24","modified_gmt":"2026-05-05T15:49:24","slug":"understandable-bills-stadtwerke-uelzen","status":"publish","type":"referenz","link":"https:\/\/neeyo.io\/en\/case-studies\/verstaendliche-rechnungen-stadtwerke-uelzen\/","title":{"rendered":"Stadtwerke Uelzen \u2013 Make Bills Understandable"},"content":{"rendered":"

Produce invoices and documents that customers really understand<\/strong><\/h2>\n\n\n\n

The Uelzen Municipal Utilities<\/a> working with Formware for over ten years \u2013 today part of neeyo Group<\/a> \u2013 together. The cooperation began with the implementation of the year-end billing production.<\/p>\n\n\n\n

Data exported from the ERP was professionally laid out and produced by Formware. The broad utilities catalog - electricity, gas, water and wastewater - was particularly challenging.<\/p>\n\n\n\n

Over time, reminders, price information and other documents were added. At the same time, the existing billing system reached its limits: especially in terms of layout freedom and a comprehensible presentation for end customers.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Goal: Invoices that are immediately understandable<\/h2>\n\n\n\n

Stadtwerke wanted bills that customers could understand intuitively - clearly structured, easy to interpret and visually comprehensible.<\/p>\n\n\n\n

Standard ERP invoices do not meet these requirements. They are functional, but often confusing for customers and difficult to consume.<\/p>\n\n\n\n

That's why it was needed:<\/p>\n\n\n\n

    \n
  • More flexibility in document production<\/li>\n\n\n\n
  • A modern, professional invoice layout that reduces queries and increases customer satisfaction<\/li>\n<\/ul>\n\n\n\n
    <\/div>\n\n\n\n

    Joint implementation as a basis for a modern accounting process <\/h2>\n\n\n\n

    After a joint analysis phase, Stadtwerke Uelzen decided to implement their document processes using the solution Connext Cube by neeyo<\/strong> to change.<\/p>\n\n\n\n

    Over the course of about a year, all relevant documents were jointly implemented, tested, and optimized. In parallel, employees were trained.<\/p>\n\n\n\n

    In total, over 15 document types were implemented, including year-end invoices, payment reminders, price adjustments, welcome letters, and campaign mailings.<\/p>\n\n\n\n

    The biggest challenge was designing clear, easily digestible invoices. Together, a layout was developed that simplified complex documents<\/p>\n\n\n\n

      \n
    • visually structured,<\/li>\n\n\n\n
    • logically structured,<\/li>\n\n\n\n
    • and makes elements that require explanation understandable.<\/li>\n<\/ul>\n\n\n\n

      This high design standard initially required a bit more time, but has paid off enormously in the long run. <\/p>\n\n\n\n

      Today, around 15 employees work with the solution daily in the customer center.<\/p>\n\n\n\n

      <\/div>\n\n\n\n

      Result: Less effort, more clarity<\/h2>\n\n\n\n

      By switching to the neeyo solution <\/strong>can the Stadtwerke Uelzen can produce all their invoices and documents independently from a single source today.<\/strong><\/p>\n\n\n\n

      The main advantages:<\/strong><\/p>\n\n\n\n

      <\/p>\n\n\n\n

        \n
      1. Understandable invoices: <\/strong>Thanks to the new design, significantly fewer inquiries are received by the city utilities. Customers understand their bills better, which reduces service costs and increases satisfaction.
        <\/li>\n\n\n\n
      2. Less internal effort: <\/strong>Manual steps are eliminated; coordination with external service providers is no longer necessary.
        <\/li>\n\n\n\n
      3. Cost savings: <\/strong>Reduced production and material costs, as well as the elimination of manual activities such as printing, stuffing envelopes, and mail delivery, provide additional relief.
        <\/li>\n\n\n\n
      4. High flexibility <\/strong>Regulatory adjustments, price changes, and new information can be implemented at short notice.
        <\/li>\n\n\n\n
      5. Positive feedback from the team: <\/strong>The operation is simple and efficient; internal support effort is minimal.
        <\/li>\n\n\n\n
      6. Professional Brand Presence <\/strong>According to neeyo, the new invoices are considered to have one of the best and most user-friendly layouts in the entire portfolio.<\/li>\n<\/ol>\n\n\n\n
        <\/div>\n\n\n\n

        Conclusion<\/h2>\n\n\n\n

        The combination of many years of collaboration, deep process understanding, and neeyo's modern solution portfolio has enabled Stadtwerke Uelzen to create invoices and documents that customers immediately understand.<\/p>\n\n\n\n

        A success story that shows how partnership-based development and customer-oriented design can bring about real change.<\/strong><\/p>\n\n\n\n

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