Digital customer communication for telecommunications companies
Invoice, contract and service communication.
Centrally controlled.
High volumes. Ongoing tariff changes. Expanded billing, CRM, and service landscapes. Even small adjustments have an impact on numerous templates, brands, and document variants.
With neeyo, this complexity can be managed centrally: data, content, sharing, playback, and archiving follow a common logic – while existing core systems remain integrated.
Proven with o2 Telefónica – for invoice production, shipping, and archiving.
Developed communication landscapes
A change. Impact in many places.
Billing, CRM, and other operational systems provide the data. Templates, approvals, and output rules are often located in other systems or in other areas of responsibility. A tariff change therefore affects brands, customer groups, document variants, and channels simultaneously.
The more these levels are controlled separately, the more complex the consistent implementation will be. The connection between data, content, releases, and display is crucial.
With neeyo, existing core systems remain part of the process. A centralized control layer makes the complexity of the existing communication landscape manageable – across systems, content, and output channels.
Central control
Changes happen faster. Communication is more consistent.
neeyo integrates document-based customer communication into a unified management framework: content, templates, approvals, delivery, and archiving are seamlessly linked within a controlled process.
Existing ERP, CRM, billing, portal, and archiving systems are specifically integrated rather than replaced. This enables departments to implement changes more quickly, maintain consistent information, and manage critical communications in a traceable manner.
Before
Tariffs, brands and variants
The changes affect numerous templates, variants, language versions, and testing steps.
Accounting production under time pressure
Large quantities of invoices, individual connection receipts and reminders must be processed within tight timeframes.
Several process chains
Invoicing, contract and service communication follows different processes for processing, delivery and archiving.
Billing, CRM and service data
Customer information is generated from various systems, data sources, and templates.
Data protection and operating model
Data control, infrastructure, and operation do not always fit with existing IT strategy.
What do you mean
Central change logic
Content and rules are centrally controlled. Exams, approvals, and changes are documented.
Scalable document processes
Documents are produced, played, and archived on a regular basis – even with high volumes.
Consistent output
Processing, digital and physical display, tracking and archiving are intertwined in a logic.
Consistent customer communication
Centrally maintained content supports uniform information across documents and channels.
Operate safely and flexibly
Cloud or on-premises, self-managed or managed service – with control over data and infrastructure.
Use cases
Customer communication throughout the entire contract lifecycle
Contract summary, invoice, tariff change or number retrieval: neeyo connects data, content, and processes for recurring communication and individual customer cases.
Invoice and payment communication
Automatically create invoices, individual connection receipts, payment reminders, and reminders for late payments, and distribute them via digital or physical channels.
Contract and tariff communication
Centralize contract documents, tariff information, price adjustments, and change notices – across brands, variants, and language versions.
Order and service communication
Provide information on deployment, activation, number portability, maintenance or disruption in a targeted and comprehensible manner.
Individual customer correspondence
Process complaints, cases of leniency, and other individual requests based on standardized templates and integrate them into existing approval and shipping processes.
Cross-channel delivery
Automatically create invoices, individual connection receipts, payment reminders, and reminders for late payments, and distribute them via digital or physical channels.
Proven in practice
Millions of documents.
A controllable process.
o2 Telefónica Germany
At o2 Telefónica, neeyo supports the continuous production, shipment, and archiving of invoices. Millions of documents are processed securely and in a scalable manner; layouts, approvals, and other shipping channels can be centrally managed. Additional brands and shipping channels can be integrated into the platform.