Telefónica Germany is one of the leading telecommunications providers and serves millions of private and business customers with strong brands such as o2, Aldi Talk and Blau. The challenge is to meet growing demands for security, speed and flexibility. The company relies on the neeyo Suite to implement comprehensive business process automation.
Requirements for scalable business process automation in the telecommunications environment
Telefónica needed a solution for the production, printing, dispatch and archiving of invoices - in a closed, highly available environment that is secured in accordance with the latest security standards. Highly scalable systems were also required that would perform even with large volumes. Other requirements included digital process automation for:
- Real-time data retrieval from the archive for customer end devices and apps
- Archive provision for efficient invoice research
- B2B portals for statistics, evaluations and process control
- Layout adjustments and approvals via a central portal
- Test productions and pro forma invoices via an automated platform
- Expansion of invoice dispatch channels (Edifact, xRechnung) via PEPPOL
- Integration of other Group brands (e.g. Aldi Talk, Blau)
- Customer notifications via e-mail
neeyo Suite as the key to digital process automation at Telefónica
With the neeyo Suite, Telefónica found a highly secure, scalable platform that automates and digitizes all core processes. This business process automation (BPA) enables seamless processing of millions of documents, real-time access to archive data and flexible control of internal and external communication processes. With high availability and reliability, the solution not only supports tight timeframes, but also provides the basis for future process optimization and new digital services.