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News from neeyo

Discover the latest news, helpful tips and in-depth expertise on customer communication.

AI in CCM

July 21, 2026

What AI can really achieve in CCM—and what it can't

Growing template inventories and time-consuming manual checks make AI an obvious solution. However, even powerful models cannot solve what is technically unclear. [...]

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neeyo booth CIO-summit

June 15, 2026

Why customer communication fails

Why Customer Communication Fails – and How AI Takes Over Concrete Tasks Experience at DOXNET how AI takes over concrete tasks in customer communication – or attend our expert talk. Discuss concrete approaches Download checklist Our talk at DOXNET Title: [...]

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neeyo User Conference 2026

June 11, 2026

neeyo User Conference 2026: Customer Communication Reimagined

From AI to neeyo App: The most important impulses from the neeyo User Conference 2026 for tomorrow's customer communication. [...]

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June 8, 2026

neeyo Austria, neeyo Switzerland, and neeyo Germany are being formed from DocuMatrix and Formware.

Following the introduction of the joint brand neeyo, the legal rebranding of the individual companies has now taken place.

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May 7, 2026

Process automation in CCM: 5 questions for the start 

Which processes are suitable first? The article shows what matters in the practical automation of CCM processes. [...]

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eInvoice

April 7, 2026

What is an e-invoice? Requirements, formats, and 7-point checklist

Many people talk about e-invoicing and think of a PDF. But that's often where the problem lies. What formats count, where processes fail, and what companies should consider – including a PDF check for download. [...]

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