Insights

Knowledge for practice. Perspectives for the next steps.

Insights, experiences, and concrete approaches regarding Customer Communication Management, automation, and digital communication processes. For anyone looking to rethink, simplify, and strategically develop customer communication.

Generate PDF from SAP

Generating a PDF from SAP: What is important

Generating PDFs from SAP is often only the first step. With additional variants, language versions, and changes, it becomes clear how flexibly a form landscape can truly be managed. [...]
AI in CCM

What AI can really achieve in CCM—and what it can't

Growing template inventories and time-consuming manual checks make AI an obvious solution. However, even powerful models cannot solve what is technically unclear. [...]

„It's still running“: 5 patterns before the replacement decision

The CCM is running. But how well can the grown landscape still be managed and changed? Five typical patterns show where initial limits become visible in everyday operations – long before a replacement becomes a concrete prospect. [...]
neeyo booth CIO-summit

Why customer communication fails

Why Customer Communication Fails – and How AI Takes Over Concrete Tasks Experience at DOXNET how AI takes over concrete tasks in customer communication – or attend our expert talk. Discuss concrete approaches Download checklist Our talk at DOXNET Title: [...]

neeyo User Conference 2026

neeyo User Conference 2026: Customer Communication Reimagined

From AI to neeyo App: The most important impulses from the neeyo User Conference 2026 for tomorrow's customer communication. [...]

neeyo Austria, neeyo Switzerland, and neeyo Germany are being formed from DocuMatrix and Formware.

Following the introduction of the joint brand neeyo, the legal rebranding of the individual companies has now taken place.