Insights

Knowledge for practice. Perspectives for the next steps.

Insights, experiences, and concrete approaches regarding Customer Communication Management, automation, and digital communication processes. For anyone looking to rethink, simplify, and strategically develop customer communication.

AI-integrated customer communication

Trending AI Document Workflow Automation Tools for Customer Communication

AI-driven customer communication: Three AI tools, three useful results – and yet more effort than before. What it takes to make AI more effective. [...]
© Petra Wolfensberger

Breakfast with a View: CCM in Transition

From legacy replacement to AI: professional insights and good conversations at the Customer Communication Breakfast in Zurich. [...]
Prioritize CCM migration with AI

CCM Data Migration: Which Documents to Migrate First – and How AI Can Help 

Prioritize CCM migration: Learn which criteria count for the order and how AI can support analysis and structuring. [...]
SAP Output Management

SAP Output Management: How SAP and neeyo work together

SAP Output Management doesn't end with the document. What matters is how data, content, processing, and output interact. [...]
Generate PDF from SAP

Generating PDFs from SAP: What Matters

Generating PDFs from SAP is often only the first step. With additional variants, language versions, and changes, it becomes clear how flexibly a form landscape can truly be managed. [...]
AI in CCM

What AI can really achieve in CCM - and what it can't

Growing template inventories and time-consuming manual checks make AI an obvious solution. However, even powerful models cannot solve what is technically unclear. [...]