neeyo News

News from neeyo

Discover the latest news, helpful tips and in-depth expertise on customer communication.

Process automation in CCM: 5 questions for the start 

Which processes are suitable first? The article shows what matters in the practical automation of CCM processes. [...]
eInvoice

What is an e-invoice? Requirements, formats, and 7-point checklist

Many people talk about e-invoicing and think of a PDF. But that's often where the problem lies. What formats count, where processes fail, and what companies should consider – including a PDF check for download. [...]
CCM systems: Cloud, On-Premises, Hybrid

CCM Systems: Cloud, On-Premises, or Hybrid? Which Operating Logic Is Practical?

Cloud, On-Premise, or Hybrid? The article shows what matters in practice for a viable operating model.
Cloud, on-premises, hybrid

Cloud vs. on-premises in CCM: 5 criteria at a glance

Cloud vs. on-premises in CCM: 5 criteria to help you choose the right operating model. [...]
CCM migration: digital workflow for customer communication

CCM migration without standstill: plan phases, reduce risks, go-live safely 

A CCM migration is more than "just" a system change. How can the changeover succeed without coming to a standstill? About sensible steps and typical stumbling blocks in a CCM migration. [...]
Illustration: Accessible documents

Accessible documents: customer communication usable for all

A good layout is not enough: accessibility is created in the document structure. Read which criteria count, what PDF/UA means and how you can anchor accessibility as a standard in CCM - including a PDF quick check for download. [...]