At the first joint user conference under the neeyo umbrella on June 9, 2026, in Munich The future of customer communication in focus. Customers, partners, and industry experts received Insights into further development the neeyo Suite, new features, concrete AI applications, flexible operating models as well as the first presented neeyo App for digital B2C and B2G communication.
The name of the WEITBLICK location was fitting: the event looked ahead – at Customer Communications Management, digital delivery, and end-to-end communication as a competitive advantage. The managing directors Steffen Böhringer and Markus Gruber aligned the common perspective after the merger and Change of name to neeyo and made it clear what neeyo stands for: not thinking of customer communication as a standalone solution, but as an interplay of processes, systems, channels, and customer experience.
Platform, AI, and New Digital Channels
A central theme was the Neeyo Suite. Director of Product Gerhard Gruber showed how document creation, business processes, archiving, delivery, and customer communication in a seamless platform to be merged. The focus was on new functionalities, further integration steps, and the ambition to comprehensively map modern customer communication.
Even the Use of Artificial Intelligence (AI) was shown in a practical way. Gerhard Gruber and Software Developer Lukas Jorg presented new next-generation features of dmDOC, Project Name: „Apollo“ - including AI-powered document creation, intelligent review processes, and dialog-based interaction with templates and resources.
With the neeyo App Neeyo also presented a New platform for digital B2C and B2G communication. It enables secure delivery, intelligent processing, and management of documents on mobile devices – including automatic document recognition, notifications, read receipts, and digital return channels.
Flexible, secure, and scalable
how companies can operate modern communication platforms to suit their requirements Director of Technology Anton Schillinger. Whether on-premises, local cloud environment, or hyperscaler: A operating model that fits the organization's security, compliance, and IT strategy is crucial.
Together with the German Post Neeyo also showed how physical and digital channels can be meaningfully combined in business communication. The focus was on hybrid communication processes, digital delivery, and scalable solutions for modern corporate communication.
End-to-End Communication as a Competitive Advantage
The content framework was sharpened by the Keynote by Prof. Dr. Christian Stummeyer. He demonstrated how consistent digitalization and the targeted use of AI can improve customer experiences, optimize processes, and strengthen long-term customer relationships.
The discussion round also made it clear: customer communication is changing – characterized by personalization, AI, regulatory requirements, and increasing expectations for digital communication. The demo stations made the presented solutions even more tangible and provided space for technical insights, specific questions, and individual use cases.
The first joint user conference under the neeyo umbrella thus showed how much customer communication is changing – and what role integrated platforms, AI, digital channels, and hybrid delivery methods play in this.
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