Produce invoices and documents that customers really understand
The Uelzen Municipal Utilities working with Formware for over ten years – today part of neeyo Group – together. The cooperation began with the implementation of the year-end billing production.
Data exported from the ERP was professionally laid out and produced by Formware. The broad utilities catalog - electricity, gas, water and wastewater - was particularly challenging.
Over time, reminders, price information and other documents were added. At the same time, the existing billing system reached its limits: especially in terms of layout freedom and a comprehensible presentation for end customers.
Goal: Invoices that are immediately understandable
Stadtwerke wanted bills that customers could understand intuitively - clearly structured, easy to interpret and visually comprehensible.
Standard ERP invoices do not meet these requirements. They are functional, but often confusing for customers and difficult to consume.
That's why it was needed:
- More flexibility in document production
- A modern, professional invoice layout that reduces queries and increases customer satisfaction
Joint implementation as a basis for a modern accounting process
After a joint analysis phase, Stadtwerke Uelzen decided to implement their document processes using the solution Connext Cube by neeyo to change.
Over the course of about a year, all relevant documents were jointly implemented, tested, and optimized. In parallel, employees were trained.
In total, over 15 document types were implemented, including year-end invoices, payment reminders, price adjustments, welcome letters, and campaign mailings.
The biggest challenge was designing clear, easily digestible invoices. Together, a layout was developed that simplified complex documents
- visually structured,
- logically structured,
- and makes elements that require explanation understandable.
This high design standard initially required a bit more time, but has paid off enormously in the long run.
Today, around 15 employees work with the solution daily in the customer center.
Result: Less effort, more clarity
By switching to the neeyo solution can the Stadtwerke Uelzen can produce all their invoices and documents independently from a single source today.
The main advantages:
- Understandable invoices: Thanks to the new design, significantly fewer inquiries are received by the city utilities. Customers understand their bills better, which reduces service costs and increases satisfaction.
- Less internal effort: Manual steps are eliminated; coordination with external service providers is no longer necessary.
- Cost savings: Reduced production and material costs, as well as the elimination of manual activities such as printing, stuffing envelopes, and mail delivery, provide additional relief.
- High flexibility Regulatory adjustments, price changes, and new information can be implemented at short notice.
- Positive feedback from the team: The operation is simple and efficient; internal support effort is minimal.
- Professional Brand Presence According to neeyo, the new invoices are considered to have one of the best and most user-friendly layouts in the entire portfolio.
Conclusion
The combination of many years of collaboration, deep process understanding, and neeyo's modern solution portfolio has enabled Stadtwerke Uelzen to create invoices and documents that customers immediately understand.
A success story that shows how partnership-based development and customer-oriented design can bring about real change.
