Replacing Assentis: Following the acquisition of Assentis by Smart Communications, the termination of Assentis products is now also official. Support for Assentis DocFamily was announced until at least early 2026. For companies that are still using Assentis today, it is high time to set the course for a future-proof solution.
What does the Assentis discontinuation mean in concrete terms?
Many Assentis users work with vast quantities of documents, complex template structures and numerous system connections on a daily basis. The discontinuation of support naturally entails considerable risks here:
- Ongoing operation
- Compliance requirements
- Long-term maintainability of the systems
Anyone who waits too long loses time for a planned replacement and is put under pressure during the migration process.
Successor to Assentis: What matters when choosing
A successor doesn’t just have to generate documents. It has to fit into an already established landscape. These questions help with the selection:
- Template library: Can templates, text components, and rules be imported, or do they have to be re-built?
- Batch and individual cases: Do mass runs and individual correspondence arise from a logic?
- Integration: How complex is the connection to core systems, archives, and shipping routes?
- Operational model: Does Cloud, On-Premises, or Hybrid fit with data sovereignty and IT strategy?
- Independence: Can departments customize templates themselves, or does every change still require an IT ticket?
Replacing Assentis with neeyo: state-of-the-art communication instead of a temporary solution
With neeyo, companies are opting for a modern, future-proof platform for customer communication (CCM) and output management.
The neeyo.suite convinces through:
- Compliant documents - in several languages and output formats
- Print & digital communication from a single source - Highest efficiency and performance through omnichannel solution
- Integration of machine learning and AI – based testing and content generation
- Dynamic changes - in the platform, for all templates
- Flexible environment - Dynamic templates and quick customization
- Single Point of Change - a solution with which you can control your entire communication - from data input to output
Replacing Assentis: how to make the switch
To ensure the fastest and smoothest transition for your company, we work with you to conduct a system-wide Proof of Concept, during which we ensure the technical functionality of your system. At the same time, we work on the value-added for your IT system as part of the Proof of Value process.
You have two options for system conversion with us,
which we would be happy to discuss with you:
1. Big Bang transition from Assentis to neeyo.suite
During the big bang changeover, we will help you create a new communications landscape in parallel with your current one over a predetermined period of time. On the agreed-upon date, we will convert it, opening up new possibilities in one fell swoop.
2. Continuous migration from Assentis to neeyo.suite
We are also happy to support you in gradually converting your communication landscape to new systems. We will help you set the necessary rollout phases and priorities during this process.
We at neeyo have already accompanied numerous transitions from various CCM tools to the neeyo.suite and know how to carry out this process safely and efficiently.
As an example: At Konzept & Marketing, DOPiX was replaced and around 250 document templates were migrated to the neeyo Suite. About the Case Study
Conclusion:
The discontinuation of Assentis is inevitable - but with the right alternative it becomes an opportunity. We from neeyo They not only offer a modern answer to the end of support, but also open up the opportunity for companies to elevate their communication processes to a new level. The ideal time to act is now – before time pressure and operational reliability become a risk.
