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Insights

Knowledge for practice. Perspectives for the next steps.

Insights, experiences, and concrete approaches regarding Customer Communication Management, automation, and digital communication processes. For anyone looking to rethink, simplify, and strategically develop customer communication.

June 8, 2026

neeyo Austria, neeyo Switzerland, and neeyo Germany are being formed from DocuMatrix and Formware.

Following the introduction of the joint brand neeyo, the legal rebranding of the individual companies has now taken place.

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May 7, 2026

Process automation in CCM: 5 questions for the start 

Which processes are suitable first? The article shows what matters in the practical automation of CCM processes. [...]

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eInvoice

April 7, 2026

What is an e-invoice? Requirements, formats, and 7-point checklist

Many people talk about e-invoicing and think of a PDF. But that's often where the problem lies. What formats count, where processes fail, and what companies should consider – including a PDF check for download. [...]

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CCM systems: Cloud, On-Premises, Hybrid

March 30, 2026

CCM Systems: Cloud, On-Premises, or Hybrid? Which Operating Logic Is Practical?

Cloud, On-Premise, or Hybrid? The article shows what matters in practice for a viable operating model.

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Cloud, on-premises, hybrid

March 10, 2026

Cloud vs. on-premises in CCM: 5 criteria at a glance

Cloud vs. on-premises in CCM: 5 criteria to help you choose the right operating model. [...]

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CCM migration: digital workflow for customer communication

March 4, 2026

CCM migration without standstill: plan phases, reduce risks, go-live safely 

A CCM migration is more than "just" a system change. How can the changeover succeed without coming to a standstill? About sensible steps and typical stumbling blocks in a CCM migration. [...]

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